General Information on International Shipping
Thank you for your interest in purchasing Persona for your nutritional health. We're proud to deliver the highest quality supplements around the world in a safe and convenient way.
We Make Shipping Easy
Once you take our online assessment and receive your supplement recommendations, just tell us where you want us to ship your order. It's that easy!
For international shipments, we partner with Orange, DHL, and FedExCB
Shipping & Transit Times
How long does international shipping take?
New orders will be shipped within 2 business days and on average will arrive 7-21 business days later. NOTE: Transit times will vary depending on country, and zone within that country. Due to the impact of Covid-19 there maybe additional delays.
Since we are shipping health products, there are different regulatory reviews at customs compared to other products. We cannot guarantee customs clearance or the amount of time customs clearance may take. We recommend you contact your customs office to understand what regulations and restrictions may apply to orders shipping from the United States and/or the items
you are ordering. Customs may delay your order or might reject it outright from being delivered based on local laws. In addition, you may incur higher than expected import duties or tariffs, your order may not be deliverable, or customs may quarantine or return your order back to us upon their inspection.
If your order takes more than 21 business days to be delivered from the date of shipment, you can cancel your order for a full refund. If you want to wait until the order arrives, we will give you an additional 25% off your next order for your inconvenience.
Shipping Costs
On average, shipping rates are $5-$25 per shipment depending on country and number of pills purchased. Total freight costs will be displayed during checkout based upon your items and their destination country.
*International orders are not eligible for free shipping. Any free shipping promotions that may be offered from time to time are limited to orders placed for shipment within the contiguous United States.
Delivery Duties & Taxes
Items in your order that are designated for shipment to countries outside of the U.S. may be subject to taxes, customs duties, and fees levied by the destination country. For customer convenience, we ship orders Delivery Duty Paid (DDP) wherever possible. This service is not available for all countries/territories and your order may be shipped Delivery Duty Unpaid (DDU) or Delivered At Place (DAP).
For orders shipped DDU/DAP, you are the importer of record in the destination country and all duties, tariffs, or local taxes that may apply to your order are your responsibility. It is your responsibility to research and understand these fees and pay them once levied. Our prices do not reflect any of these additional charges.
Due to varying international customs regulations, the customs invoice for all international shipments will be for the FULL VALUE of your order and WILL NOT REFLECT ANY DISCOUNTS. Please keep this in mind when ordering.
Encryption & Security
Your payment processing is protected using Payment Card Industry Data Security Standard (PCI DSS). We use a variety of technical, administrative, and organizational security measures, including encryption and authentication tools to maintain the safety of your personal data.
Information required for all international orders includes:
- Full Name
- Full Address (specific to your country of origin)
- Phone Number
- Email address
Restricted Products
To comply with local legal restrictions, certain products are restricted or prohibited from being shipped to certain countries/territories. We do our best to automatically remove these restricted items before you see your recommendations, but as each country/territory has unique a unique regulatory environment and legislative framework, the restricted items for your country/territory may change at any time and are beyond our control.
Please check with your local authorities to ensure any products you are shipping are legal and do not require additional permits to receive. Restrictions around items can change from time to time so checking with local authorities on the most current and up-to-date list of items is strongly recommended.
The following are known restrictions:
- Alpha Lipoic Acid: Cannot be shipped to Korea
- Fermented Ginseng: Cannot be shipped to Japan
- L-Tryptophan: Cannot be shipped to Canada
- Melatonin 300 mcg: Cannot be shipped to Korea
- Melatonin 3mg: Cannot be shipped to Japan or Korea
- CBD Hemp Extract: Cannot be shipped outside the U.S.
We're Here for You
Reach out to us if you have any questions. We're always happy to help you.
